Multi-factor Authentication (MFA) is sometimes referred to as two-factor authentication or 2FA. It is a security enhancement that allows you to give two pieces of evidence when logging in to an account. This means instead of just logging in using your username and password, another piece of evidence is required. One popular method of MFA is by sending a code to your phone via text message which you then type in to login.
Although MFA creates multiple layers of security which helps to increase the assurance that the person trying to gain access is actually who they claim to be, there have been issues concerning the MFA used for Outlook. Many users have reported that after they enabled MFA, they have been unable to access their Outlook account. In this blog post, I will be outlining how you can fix this issue with a step by step guide.
Accessing Outlook after enabling MFA:
- Close your Outlook
- Open up Credential Manager
- Select ‘Windows Credential’
- Scroll down to ‘Generic Credentials’
- Click on any entries that contain the words ‘Outlook’ or ‘MicrosoftOffice16’ in the name
- Select ‘Remove’
- Close Credential Manager and restart your Outlook
Ensure this is done for each entry that contains ‘Outlook’ or ‘MicrosoftOffice16’ in the name.
Step by step process to access Outlook After enabling MFA:
- Close your outlook
It is important that you close Outlook before doing these steps otherwise the changes you make will not be updated on Outlook.
- Open up Credential Manager
In the windows start menu, search for ‘Credential Manager’ and click on the ‘Credential Manager’ control panel.
- Select ‘Windows Credentials’
Clock on ‘Windows Credentials’ to see the programs and websites you have been logging in to.
- Scroll down to ‘Generic Credentials’
- Click on any entries that contain the words ‘Outlook’ or ‘MicrosoftOffice16’ in the name
Here is an example of this. This entry contains the ‘MicrosoftOffice16’ in the name. Please note, you may have multiple entries that contain ‘Outlook’ or ‘MicrosoftOffice16’ in the name. You must remove all these entries.
- Select ‘Remove’
Click on ‘Remove’ at the bottom on the information about the entry.
- Close Credential Manager and restart your Outlook
You can now close Credential Manager and restart your Outlook. This will now enable you to access your Outlook again.
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